Who are we?

We’re Pixaera, a gaming start-up with a mission: to power experiential learning by building immersive technology that transforms worldwide access to learning. Think Roblox for professional learning and collaboration. Today, our products save lives by making people safer at work, both physically and psychologically, but we’re not satisfied- we’re going to change the way people learn in all industries and environments.

We’re backed by leading venture capital firm LocalGlobe (the backers of Wise, Monzo, and Improbable) and gaming veterans (like the founders of Faceit) to help us change the way the world learns- forever.

Who are we looking for?

We’re looking for a commercially-driven, customer-first Customer Success Lead to take the lead and build out our Customer Success function. This role will be the champion of our existing customers, helping them to get the most out of Pixaera, growing the product within their organizations and influencing how we build our products in the future.

You will be responsible for:

  • Building and maintaining strong, long-lasting client relationships

  • Developing new business with existing clients and/or identify areas of improvement to help customers get the maximum value out of Pixaera

  • Dealing with challenging client requests or issue escalations as needed

  • Clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders

  • Ensuring the timely and successful delivery of our solutions according to customer needs and objectives by working with our product and technical teams

  • Negotiating contracts and closing agreements to maximize profits

  • Working with the leadership team to build out the strategy for Customer Success

Your contribution to Pixaera will be determined by a combination of:

  • Customer satisfaction scores

  • $ ARR value

  • Number of engaged users

  • Retention metrics

Who are you?

A successful candidate will have the following skillsets and experience:

  • At least 2 years of experience in Enterprise/B2B/SAAS Customer Success role, plus an additional 3 years experience in either consulting/large corporate/other tech roles

  • A customer-first mindset and the ability to advocate for the customer across Pixaera

  • The ability to build strong, lasting relationships with customers

  • Clear problem-solving ability; no issue our customers have will be too small to solve

  • A history of hitting strong retention and ARR targets

  • Experience working with external stakeholders from large companies, and a good understanding of the complexities that exists within large organisations

  • A desire to help a startup scale from seed to acquisition/IPO

Gaming experience is not necessary, but gamers are more than welcome!

How do we support and benefit our employees?

  • Work from anywhere: Fully remote set-up, with 2x company-wide meetups per year

  • Flexible working hours: as long as you deliver, we don’t mind when you work. Delivery is more important than face-time.

  • £2k hardware stipend, so you can kit yourself out with all the equipment you need to succeed

  • 25 days holiday per year (or minimum country requirements if higher)

  • Competitive stock options

We are in the process of reviewing our company-wide benefits with our team, which will be rolled out in the coming months.